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EyewearPlatform

Policy

Terms of Service

Terms for shopping, ordering, and using EyewearPlatform.

What to check before ordering

By submitting an order request, you agree to provide accurate contact, shipping, and prescription information. Prescription eyewear cannot move into production until the prescription is complete and ready for review.

Prices, availability, promotions, shipping methods, and delivery estimates may change before the order is reviewed and finalized. No payment is collected on the website at this time; we confirm the final price and next payment step after review.

EyewearPlatform may refuse or cancel order requests involving incomplete prescriptions, suspected fraud, unsupported lens requests, shipping restrictions, or misuse of the site. These terms do not replace rights that cannot be waived under applicable law.

Order review checklist

  • Confirm the prescription is current and readable.
  • Measure PD or choose to send it later before production.
  • Compare frame measurements against a pair that already fits.
  • Review lens material and coating choices before submitting.
  • Save the order number for tracking and support.

What prescription type do I need?

Check your prescription, review the lens breakdown, and contact support promptly if a delivered order does not feel right.

How much will lenses add?

Check your prescription, review the lens breakdown, and contact support promptly if a delivered order does not feel right.

What if my glasses need a remake?

Check your prescription, review the lens breakdown, and contact support promptly if a delivered order does not feel right.