What to check before ordering
We collect information needed to review eyewear order requests, review prescriptions, prepare shipping, provide support, prevent fraud, and maintain business records. This can include name, email, phone, shipping address, order details, prescription values, uploaded prescription files, support messages, and basic site analytics.
Prescription uploads are stored in a private bucket and are accessed through time-limited signed links for authorized operational review. Public prescription file URLs are not used.
Because online payment is currently on hold, the website does not collect card numbers. We may share order information with shipping, analytics, support, and production providers only as needed to operate the business.
Order review checklist
- Confirm the prescription is current and readable.
- Measure PD or choose to send it later before production.
- Compare frame measurements against a pair that already fits.
- Review lens material and coating choices before submitting.
- Save the order number for tracking and support.