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EyewearPlatform

Policy

FTC Eyeglass Rule Information

Plain-language information about access to an eyeglass prescription after an exam.

What to check before ordering

In the United States, the FTC Eyeglass Rule generally requires prescribers to provide a copy of an eyeglass prescription after an eye examination that includes a refraction.

You generally do not have to buy glasses from the exam provider to receive the prescription. Prescription expiration and record-request procedures can vary by state and provider.

If you do not have a copy of your prescription, you may request one from the prescriber who performed your exam. EyewearPlatform can hold an order while you obtain it.

Order review checklist

  • Confirm the prescription is current and readable.
  • Measure PD or choose to send it later before production.
  • Compare frame measurements against a pair that already fits.
  • Review lens material and coating choices before submitting.
  • Save the order number for tracking and support.

What prescription type do I need?

Check your prescription, review the lens breakdown, and contact support promptly if a delivered order does not feel right.

How much will lenses add?

Check your prescription, review the lens breakdown, and contact support promptly if a delivered order does not feel right.

What if my glasses need a remake?

Check your prescription, review the lens breakdown, and contact support promptly if a delivered order does not feel right.